RETURNS
Our Promise: Satisfaction Guaranteed
At Vrag Shades, we stand by the quality of our products, and your satisfaction is our top priority.
If youโre not completely thrilled with your purchase, weโve got you covered.
You can return any qualifying item(s) within 14 days for a full refundโno questions asked.
Please Note:
- Products that have been personalized, as well as sale or markdown items, are not eligible for return or exchange.
- All extra postage costs incurred during the exchange or return of an item are the responsibility of the customer. The return of the new item is subject to us receiving these additional postage costs.
- Initial shipping fees cannot be refunded when a product is returned.
- We strongly recommend using recorded or special delivery for returns, as we cannot refund items that are lost in the post.
- For all exchanges, except when the item is faulty, the customer is required to arrange and pay for the return of the products to us.
- International customs duties and sales taxes incurred during the return of a product cannot be refunded. All goods remain the customer's responsibility until we receive them.
How It Works:
Your item must be unworn, with the original tags attached, and in its original packaging.
Simply email us at support@vragshades.com to start your hassle-free return process.
Received Something Not Quite Right?
If your order arrived defective, damaged, or incorrect, please reach out to us directly, and weโll make it right.
Refund Process:
Once we receive and approve your return, weโll swiftly credit your original payment method.
Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution.
Weโre Here to Help:
Your experience with Vrag Shades should be nothing short of exceptional.
If you need any assistance or have questions about your return, donโt hesitate to contact us.
