TERMS
HOW DO I RETURN OR EXCHANGE MY ORDER?
If you are unsatisfied with your purchase, you may return it to us for an exchange or refund within 14 days. Refunds will be issued to your original payment method only.
We are not able to provide an exchange or refund on any of our products that have been personalized or on any sale or markdown products.
If you would like to exchange an item/s (not including items that have been personalized) please email support@vragshades.com with your order number, the item you would like to exchange and a photo of the item. Once we have received and reviewed your request, we will email you with all the information needed to complete your exchange or return.
Please note that all extra postage costs incurred exchanging or returning an item are covered by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately. If you are returning a product for a refund your initial shipping fee cannot be refunded.
Please make sure your items are returned new, unused and with the original tags attached and in the original packaging. Any return that does not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items back to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.
Exchanges received outside 14 days will not be accepted. For all exchanges, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes that are incurred in the return of a product cannot be refunded.
WHAT IF MY ITEM IS FAULTY?
Vrag Shades takes every effort to check your purchase thoroughly for any faults before sending them out to you. The return of faulty items will only be accepted if the goods were faulty when delivered to you.
All items returned as faulty will be inspected on receipt and any item subject to fair wear and tear, scratches or breaks will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to report, please make your request clear when contacting support@vragshades.com about the fault.
Faulty goods must be returned to us within 14 days of being received by you. Upon the return being received, we will issue your refund as well as the postage of returning the items.
We strongly recommend when returning items, you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.
Refunds or replacements will be solely at the discretion of Vrag Shades.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Once we receive your qualifying return and approve your refund, Vrag Shades will credit your original method of payment. Depending on your financial institution, please allow an additional 7-10 business days for the credit to post to your bank or credit card account.
